Please call us at 818-773-0333 or email us if you have any issues with your unit. Please include the model number, the firmware version and let us know the issue with the unit. We will get back to you as soon as possible.
An RMA number will be issued to the customer once it has been determined that the issue with the unit cannot be resolved over the phone or with a firmware upgrade. The RMA would be given the same day of the troubleshooting over the phone and/or sent via e-mail if requested.
Return items are to be properly packed by a courier with a tracking number. KTech will not be responsible for packages lost or delivered to the wrong address. The RMA number MUST be clearly marked on the outside of the box. Packages that do not have the RMA number clearly on the outside will not be repaired until we get the proper notification of the issue with the defective unit from the customer.
Once issue has been identified, shipping information will be provided and customer is responsible for freight.